Despite the fact that this is not the mainaspect for you to identify a dependable hosting provider from a bad one or a reseller from an actual supplier, having the option to call and talk to a live person is a sign that you are not using the services of a one-person company and that you will be able to get in touch with somebody whenever you're in need of assistance. The phone support for web hosting services may vary from common to expert, therefore the problems which can be resolved through a phone call differ depending on the particular company. Generally, these issues are simpler and include billing or first level tech issues because more difficult matters usually require a support ticket where both you and the administrators can follow the proceedings with a given issue. However, the option to phone call your provider can save you a lot of time and efforts for the multitude of small things that may eventually show up at the time you manage your hosting account.
Phone Support in Hosting
If you decide to acquire one of our Linux hosting packages, you will be able to get in touch with our support crew via phone for 14 hours a day. We can help you choose the proper package for your websites because we realize that it's better to discuss this kind of issues with a live person. In case you already own an account, we are able to help you with any kind of sales/billing questions and general issues, even with some technical problems which don't require a lot of time or escalation to an administrator since it is better to open a support ticket for time-consuming issues so as to have the correspondence in one place. We now have telephone numbers in the US, Great Britain and Australia, so you're able to call the one you prefer and speak with one of our representatives.