If you ever encounter a problem with your site and are incapable of handling it on your own, ask the respective hosting company’s tech support staff to assist you to get the site back online. A speedy solution would be the best-case scenario, but a lot of hosting companies reply within twenty four hours or even more, all the more so if you are doing business with a reseller. Even if your problem can be swiftly resolved, your site may not work satisfactorily or it may not be available at all for a lengthy period of time, so you may lose prospective clients as it’s rather unlikely that anyone would be enthusiastic to return to an inoperative website. Thus, you ought to make certain not only that you can reach your web hosting company, but also that they can answer and assist you in a well-timed manner. If a software application update does not go smoothly or you delete something incidentally, for example, the website must be fixed promptly in order to avoid lengthened downtime.
One-Hour Response Guarantee in Hosting
Our guaranteed max response time for any ticket that you submit or any email that you write is only 1 hour, even if you contact us on weekends and national holidays. Whatever the nature of your problem or question might be, we’ll lend a helping hand right away and will give you the needed info to resolve any problem with your sites. The real reaction time commonly doesn’t exceed fifteen to twenty minutes, which means that you can forget about waiting around for hours and hours to get an issue sorted out or what’s even worse than that – waiting one whole day only to receive an answer that more information is necessary while nothing’s fixed. We’ll offer you assistance in a timely fashion just because we know exactly how valuable time can be in the dynamic digital age. The sixty-minute reply guarantee applies to any billing or technical query that you may have connected with our Linux hosting packages.