A live chat is among the ways of communication supplied by some hosting companies as a part of their support services. Determined by the service provider, the chat is used for pre-sales, billing and/or technical assistance. This method of communication is quicker in comparison to a support ticket and it'll make it less likely to misunderstand or misspell anything as compared to a telephone call with a representative. What's more, if the issue that you experience needs some time to be examined and taken care of, you can do something different at the same time instead of just waiting, like you'd have to do when you call. Also, you can use a live chat assistance service absolutely free as long as you have world wide web accessibility even if your web hosting supplier is based in a different country and they do not have a local phone number you can call.
Live Chat Support in Hosting
As part of the support services that we provide for all our Linux hosting packages, we've live chat support which is online 24x7, even on holidays. You're able to contact us no matter if you already own an account or not, as we will help you with all kinds of things, ranging from providing you with basic information about our services in case you are not our client yet and you are considering to purchase one of the plans, to assisting you with installing an e-mail account in an email client. A part of the issues are more technical and time-consuming, and you will have to employ the ticketing system which is integrated in the Hepsia web hosting Control Panel, but we can save you time and help you in real time on our live chat for various things.