There are a number of ways to contact the hosting company whose services you are using, but the one that you’ll always find no matter which company you select is a ticketing system. It’s the easiest communication channel for many reasons. In the event that no support staff representative is available at the moment and they are all busy, a phone call may not be responded to, but a ticket will always be received. Additionally, you can copy & paste large bits of information without having to worry about spelling errors, and in case a particular problem requires more time to be sorted out or a number of replies must be exchanged, all the info will be in the same location, so either party can always see the comments supplied by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they’re usually separate from the web hosting platform, which goes to say that if you have to provide information or to adhere to directions, you will need to use at least two different admin interfaces and this number can increase if you’d like to manage several domain names. Also, a lot of hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for an answer.

Integrated Ticketing System in Hosting

With a hosting from us, you will never have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket whilst you’re browsing your files or editing different settings. The ticketing system is being monitored 24x7 by our client care staff members and the response time is maximum one hour, but it seldom takes more than 20 minutes to receive assistance. In stark contrast to certain providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you wish and ask for info relating to any billing or technical problem. Besides, you can see a collection of help articles, which will help you solve the most commonly experienced challenges yourself.