The support that you'll receive from your hosting company is really important, regardless of whether you have pre-sales questions and you're not a client yet, or you have a technical problem with an active account. Timely and correct information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this is generally an indicator that you're ordering from an actual hosting supplier and not from some reseller. When you obtain a hosting account from a company that does not own its servers and it cannot access them directly, it is very likely that you will wait for a few days in order to receive a response to any query, therefore your sites may stay offline for a long time. Alternatively, a provider that provides various options for communication and has a support crew that is available any time will assist you to right away and help you decrease or totally avoid any downtime and potential losses.

24/7 Customer Support in Hosting

We provide you with 24/7 billing, customer and technical support for all our Linux hosting packages. Even if you are not our client yet and you have questions, we can assist you in a timely manner and give you the needed information, in order to give you the choice to make an informed decision when you buy a new hosting account. We're available twenty-four seven, including holidays and weekends, and we supply multiple options for communication to get in touch with us - phone, live chat, email messages and support tickets. To make things easier for you, we have a couple of telephone numbers all over the world, so you are able to call the one that is closer to you. The maximum response time for the emails and the tickets is 1 hour. The typical response time is around 15-20 minutes, which means that you can forget all about waiting for several days to receive assistance for any kind of task or issue, irrespective of its difficulty.